Assistant Store Leader

Job Details

Description: The Day in the Life of a Duck

• Develops and implements business strategy and leads daily store operations.
• Trains and coaches team members to achieve high performance and provide exceptional customer experiences.
• Maintains store performance, identifies opportunities for improvement, and ensures operational excellence.
• Assists Store Leader with hiring, training, and employment actions, including discipline and termination.
• Supports Team Members in managing workflow, addressing customer inquiries, enforcing sales pitches, and maintaining cash accountability.
• Performs other duties as assigned.

Pay/Benefits Information

Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; paid time off; paid sick leave; and parental leave and benefits.

Requirements

• Assists Store Leader with hiring and training new Team Members.
• Assists with coordinating the day-to-day workflow of Team Members in the operation; supports Team by providing direction.
• Assists the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy.
• Maintains the store’s level of performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Assists customers with questions or price discrepancies.
• Enforces the proper use of sales pitches with the Team.
• Maintains proper cash accountabilities at POS registers.
• Performs other duties as assigned.

Essential Duties

• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to read, count, and write accurately.
• Able to work various hours, weekends, and holidays.
• Able to smile and maintain a clean appearance as per the dress and grooming standards.
• Able to assign and delegate tasks.

Competencies

• Planning & Organizing: Driving memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
• Business Acumen: Partnering with the Store Leader to analyze reporting and daily trends to make strategic business decisions.
• Inspiring Others: Motivating and inspiring your team through Quick Quack’s core values (Smart, Kind & Driven).
• Execution: Clearly communicating the standards of Quick Quack Car Wash and monitoring outcomes to ensure everyone adheres to companywide policies and procedures.
• Delegation & Empowerment: Providing clear expectations, involving others in developing plans, and holding team members accountable to customer service standards.
• Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs.
• Building Talent: Developing your team to ensure they provide outstanding service to the best of their abilities and are prepared for future growth.
• Coaching: Providing ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
• Decision Making: Seeking data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results.

Company Information

Quick Quack Car Wash is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Quick Quack Car Wash participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. Eligibility for this role at Quick Quack Car Wash requires a clean driving record, meaning that you may not have any major moving violations or serious preventable accidents within the last 3-5 years. Must have a current Driver’s License (not suspended or expired).