Assistant Store Leader

Requirements

• Must have strong leadership and communication skills
• Must have excellent customer service skills
• Must be able to read, count, and write accurately
• Must be able to work various hours, weekends, and holidays
• Must be able to smile and maintain a clean appearance as per the dress and grooming standards
• Must be able to assign and delegate tasks
• Prolonged periods standing and working on the cash register or related equipment
• Must be able to lift up to 50 pounds at times
• This person will work outside in a loud environment due to car wash equipment
• This person will be in constant motion and will participate in physical activities, such as lifting (0–50 lbs.), bending, reaching, and stooping

Essential Duties

• Affords assistance to the Store Leader with hiring and training new Team Members
• Affords assistance with coordinating the day-to-day workflow of Team Members in the operation; supports team by providing direction
• Affords assistance to the Store Leader with employment actions, including discipline and termination of Team Members in accordance with company policy
• Maintains the store's level of performance, identifying and facilitating opportunities to increase productivity and efficiency
• Affords assistance to customers with questions or price discrepancies
• Enforces the proper use of sales pitches with the Team
• Maintains proper cash accountabilities at POS registers
• Performs other duties as assigned

Competencies

• Planning & Organizing: Driving memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience
• Business Acumen: Partnering with the Store Leader to analyze reporting and daily trends to make strategic business decisions
• Inspiring Others: Motivating and inspiring your team through Quick Quack Car Wash’s core values (Smart, Kind & Driven)
• Execution: Clearly communicating the standards of Quick Quack Car Wash and monitoring outcomes to ensure everyone adheres to company-wide policies and procedures
• Delegation & Empowerment: Providing clear expectations, involving others in developing plans, and holding Team Members accountable to Quick Quack Car Wash’s customer service standards
• Selecting Talent: Making it a top priority to recruit and hire strong talent to ensure the store is always staffed to meet business needs
• Building Talent: Taking pride in developing your team to ensure they provide outstanding service to the best of their abilities and are prepared for future growth
• Coaching: Knowing that building a great team requires you to consistently provide ongoing performance feedback through real-time coaching, 1-on-1s, and individual development plans
• Decision Making: Actively seeking data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results