Assistant Store Leader

Job Details

Description: The Day in the Life of a Duck

• Develops and implements business strategy
• Trains and coaches team members
• Supports team by providing direction
• Facilitates opportunities to increase productivity and efficiency
• Enforces proper use of sales pitches
• Maintains proper cash accountabilities at POS registers
• Performs other duties as assigned

Pay/Benefits Information

• Health care benefits (medical, vision, dental)
• Wellness benefits
• 401(k) retirement benefits
• Paid time off
• Paid sick leave
• Parental leave and benefits

Requirements

• Assists Store Leader with hiring and training new Team Members
• Assists with coordinating the day-to-day workflow of Team Members
• Supports Team by providing direction
• Makes employment actions, including discipline and termination of Team Members
• Maintains the store’s level of performance
• Enforces proper use of sales pitches
• Maintains proper cash accountabilities at POS registers
• Performs other duties as assigned

Essential Duties

• Strong leadership and communication skills
• Excellent customer service skills
• Ability to read, count, and write accurately
• Able to work various hours, weekends, and holidays
• Able to smile and maintain a clean appearance
• Able to assign and delegate tasks

Competencies

• Planning & Organizing: Driving memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience
• Business Acumen: Analyzing reporting and daily trends to make strategic business decisions
• Inspiring Others: Motivating and inspiring your team through Quick Quack’s core values (Smart, Kind & Driven)
• Execution: Clearly communicating the standards of Quick Quack Car Wash and monitoring outcomes to ensure everyone adheres to companywide policies and procedures
• Delegation & Empowerment: Providing clear expectations, involving others in developing plans, and holding team members accountable to customer service standards
• Selecting Talent: Recruiting and hiring strong talent to ensure the store is always staffed to meet business needs
• Building Talent: Developing your team to ensure they provide outstanding service to the best of their abilities and are prepared for future growth
• Coaching: Providing ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans
• Decision Making: Seeking data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results

Qualifications

• High school diploma or equivalent preferred

Physical Demands

• Prolonged periods standing and working on the cash register or related equipment
• Able to lift up to 15 pounds at times
• Work outside in a loud environment due to car wash equipment
• Constant motion and physical activities, such as lifting (0-50 lbs.), bending, reaching, and stooping

Company Information

• Equal Opportunity Employer
• Participates in E-Verify
• Requires a clean driving record
• Must have a current Driver’s License (not suspended or expired)