Assistant Store Leader

About the role

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.

Responsibilities

• Aid store manager & associates in achieving a favorable customer shopping experience and enhancing customer service/relations.
• Support store manager in planning, implementing, and executing merchandising/operating initiatives.
• Collaborate with department heads and store associates to identify store opportunities, develop solutions, and implement action plans.
• Model and demand a high level of customer service and resolve associate/customer issues/concerns.
• Oversee store operations in the absence of the store manager, achieving/exceeding weekly, period, and annual sales, wage, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Promote and support strong relationships with local community organizations in the store's surrounding area.
• Communicate necessary information to associates to help them effectively carry out their duties.
• Assist store manager in staffing, reducing turnover, and increasing retention.
• Provide timely individual/department performance feedback to department heads and associates.
• Manage labor management and supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies.
• Serve as a liaison to store/district managers and coordinators on the effectiveness of division merchandising/operational plans/programs.
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety).

Qualifications

• Minimum High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience

Skills

• Strong leadership and team management skills
• Excellent communication and problem-solving abilities
• Ability to work independently and as part of a team
• Knowledge of store operations and human resources

Benefits

See what you can expect from us at Kroger's Benefits Page.