Assistant Store Leader
About the role
Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.
Responsibilities
- Aid store manager & associates in achieving a favorable customer shopping experience and enhancing customer service/relations.
- Support store manager in planning, implementing, and executing merchandising/operating initiatives.
- Collaborate with department heads/store associates to identify store opportunities, develop solutions, and implement action plans.
- Model and demand a high level of customer service and resolve associate/customer issues/concerns.
- Manage store operations in the absence of the store manager.
- Achieve/exceed weekly, period, and annual sales, wage budgets, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
- Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each store department's contribution.
- Analyze/respond to competitive landscape within the district/division.
- Demonstrate inclusionary leadership; expect inclusive behavior from associates.
- Coordinate with department heads/store associates to ensure store departments achieve sales/profit goals and implement division merchandising plans.
- Promote/support strong relationships with local community organizations in the store's surrounding area.
- Assist in building proactive/productive relationships with union representatives/business agents if applicable.
- Communicate necessary information to associates to help them effectively carry out their duties.
- Serve as a liaison to store/district managers & coordinators on the effectiveness of division merchandising/operational plans/programs.
- Aid store manager in staffing, reducing turnover, and increasing retention.
- Provide timely individual/department performance feedback to department heads & associates.
- Assist with labor management & supply costs on a daily basis to meet customer service/financial targets.
- Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies.
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
Requirements
Minimum High school diploma/GED, 1 year of experience as department manager, service manager, or equivalent experience, Store manager/district manager or direct manager approval. Desired Retail management experience & knowledge of all aspects of store operations, Staff supervisory experience.
Qualifications
Minimum High school diploma/GED 1 year of experience as department manager, service manager, or equivalent experience Store manager/district manager or direct manager approval Desired Retail management experience & knowledge of all aspects of store operations Staff supervisory experience
Skills
Customer service skills, leadership abilities, problem-solving skills, organizational skills, communication skills, ability to manage multiple tasks, adaptability, attention to detail, teamwork, and a passion for customer satisfaction.
Benefits
Comprehensive benefits package including health care benefits, paid time off, mental and emotional support resources, associate discounts, and opportunities for growth and development.
Pay
N/A
Schedule
N/A