Assistant Store Leader

About the role

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.

Responsibilities

• Aid store manager & associates in achieving a favorable customer shopping experience and enhancing customer service/relations.
• Support store manager in planning, implementing, and executing merchandising/operating initiatives.
• Collaborate with department heads and store associates to identify store opportunities, develop solutions, and implement action plans.
• Model and demand a high level of customer service and resolve associate/customer issues/concerns.
• Oversee store operations in the absence of the store manager, achieving/exceeding weekly, period, and annual sales, wage, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each store department's contribution.
• Participate in regular store-level financial performance discussions with associates regarding budgets and other goals (e.g., safety).
• Analyze and respond to the competitive landscape within the district/division.
• Demonstrate inclusive leadership; expect inclusive behavior from associates.
• Coordinate with department heads and other field staff to ensure store departments achieve sales/profit goals and implement division merchandising plans.
• Build and maintain relationships with local community organizations in the store's surrounding area.
• Support and communicate with union representatives/business agents if applicable.
• Communicate necessary information to associates to help them effectively carry out their duties.
• Serve as a liaison to store/district managers and coordinators on the effectiveness of division merchandising/operational plans/programs.
• Manage and coach direct reports on their duties; complete performance reviews and provide feedback to direct reports.
• Perform labor management and supply cost control on a daily basis to meet customer service/financial targets.
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies.

Qualifications

• Minimum High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired: Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Well-Being, including Physical, Emotional, Financial, and more. Access includes:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Tuition reimbursement up to $21,000 over your career, through the industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.