Assistant Store Leader

About the role

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.

Responsibilities

• Aid store manager & associates in achieving a favorable customer shopping experience and enhancing customer service/relations.
• Support store manager in planning, implementing, and executing merchandising/operating initiatives.
• Collaborate with department heads and store associates to identify store opportunities, develop solutions, and implement action plans.
• Model and demand a high level of customer service and resolve associate/customer issues/concerns.
• Manage store operations in the absence of the store manager, achieving/exceeding weekly, period, and annual sales, wage, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each store department's contribution.
• Participate in regular store-level financial performance discussions with associates regarding budget development (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety).
• Analyze and respond to the competitive landscape within the district/division.
• Demonstrate inclusionary leadership; expect inclusive behavior from associates.
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans.
• Build and maintain relationships with local community organizations in the store's surrounding area.
• Assist in building relationships with union representatives/business agents if applicable.
• Communicate necessary information to associates to help them effectively carry out their duties.
• Serve as a liaison to store/district managers & coordinators on the effectiveness of division merchandising/operational plans/programs.
• Assist store manager in staffing, reducing turnover, and increasing retention.
• Provide timely individual/department performance feedback to department heads & associates.
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies.

Requirements

• Minimum High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience

Qualifications

• Ability to perform the essential functions of the position with or without reasonable accommodation

Skills

• Customer service skills
• Team leadership
• Merchandising and operating initiative planning
• Financial management
• Conflict resolution
• Community engagement
• Union relations
• Performance management

Benefits

• Comprehensive health care benefits
• Paid time off
• Mental and emotional support resources
• Associate discounts
• Tuition assistance
• Internal training and development resources