Assistant Store Leader

About the role

Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.

Responsibilities

• Aid store manager & associates in achieving a favorable customer shopping experience and enhancing customer service/relations.
• Support store manager in planning, implementing, and executing merchandising/operating initiatives.
• Collaborate with department heads/store associates to identify store opportunities, develop solutions, and implement action plans.
• Model and demand a high level of customer service and resolve associate/customer issues/concerns.
• Manage store operations in the absence of the store manager.
• Achieve/exceed weekly, period, and annual sales, wage budgets, and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to maximize sales and profits, reduce shrink, and improve each store department's contribution.
• Analyze/respond to competitive landscape within the district/division.
• Demonstrate inclusionary leadership; expect inclusive behavior from associates.
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and implement division merchandising plans.
• Promote/support strong relationships with local community organizations in the store's surrounding area.
• Aid in building proactive/productive relationships with union representatives/business agents if applicable.
• Communicate necessary information to associates to help them effectively carry out their duties.
• Serve as a liaison to store/district managers & coordinators on the effectiveness of division merchandising/operational plans/programs.
• Support store manager in staffing, reducing turnover, and increasing retention.
• Provide timely individual/department performance feedback to department heads & associates.
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.

Qualifications

• Minimum High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience

Skills

N/A

Benefits

• Comprehensive benefits package including healthcare, flexible scheduling, counseling, financial tools, associate discounts, and tuition assistance.
• Up to $21,000 in tuition reimbursement over your career.
• Industry-leading training programs and diverse career pathways.

Pay

N/A

Schedule

N/A