Assistant Store Leader

Responsibilities

• Afford store manager & associates support in achieving a positive customer shopping experience & encourage associate interest in customer service/relations to maintain Kroger’s top-tier reputation.
• Collaborate with store manager in guiding teams through planning, execution, & implementation of merchandising/operating initiatives.
• Work with department heads & store associates to recognize store opportunities, devise timely solutions, & create action plans to ensure plan implementation.
• Support store manager in managing total store operations during absence; achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Promote sales by collaborating with department managers to boost sales & profits, minimize shrinkage, & enhance each store department’s contribution.
• Participate in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety).
• Analyze & respond to competitive landscape within district/division.
• Demonstrate inclusionary leadership; expect inclusive behavior from associates.
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans.
• Build & maintain productive relationships with local community organizations in store’s surrounding area.
• Assist in building relationships with union representatives/business agents if store is covered by collective bargaining agreement.
• Communicate necessary information to associates to help them effectively carry out duties.
• Serve as liaison to store/district managers & coordinators on the effectiveness of division merchandising/operational plans/programs.
• Assist store manager in staffing, reducing turnover & increasing retention.
• Provide timely individual/department performance feedback to department heads & associates.
• Assist with labor management & supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance & associate knowledge of federal, state, & local laws/enterprise policies.
• Supervise & coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.

Qualifications

• Minimum: High school diploma/GED
• 1 year of experience as department manager, service manager, or equivalent experience
• Store manager/district manager or direct manager approval
• Desired: Retail management experience & knowledge of all aspects of store operations
• Staff supervisory experience