Assistant Spa Manager

European Wax Center, the fastest growing company in the beauty lifestyle category, is seeking an exceptional Assistant Manager with a passion for sales, team building, and training to oversee operations and drive performance. Must have a proven track record of success with sales and team building and be able to work a flexible schedule including days, evenings, and weekends.

About the role

As an Assistant Manager, you will assist in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.

• Drive this top-performing location to break national company records.
• Infuse the team with a passion for creating outstanding customer experiences.
• Foster a positive work environment that encourages ideas and innovative problem solving.
• Coach performance through available metrics and encourage associates' professional growth through achievement and accountability.
• Implement and execute systems/processes consistent with a high-performing franchise.
• Create visual tracking and analytical reports using Excel, Word, and PowerPoint.
• 80% of time is customer-facing; however, you will also handle administrative tasks including scheduling, inventory, and reporting.
• Organize outreach and marketing events.

Requirements

• High school diploma or equivalent.
• 2 years of experience in customer service preferred.
• 2 years of experience in sales preferred.
• Reliable means of transportation.
• Ability to work a flexible schedule including days, evenings, and weekends.

Skills

• A passion for people and sales.
• Demonstrated success as an effective trainer and motivator to create a winning team.
• Enthusiasm for the brand, outgoing, energetic, resourceful, and detail-oriented.
• Exceptional customer service and social skills, including the ability to communicate effectively in all situations (guest relations, conflict resolution, individual coaching, and group presentations).
• Ability to evaluate issues, establish priorities, and adjust direction when necessary.

Benefits

• Competitive hourly wage plus bonuses.
• Ongoing extensive European Wax Center operational training.
• Paid time off.
• 401k.
• Medical, dental, and vision insurance available.
• Employment growth opportunities.
• Discount on waxing/products.

*This role is not eligible for visa sponsorship.