Assistant Site Manager

Key Responsibilities

• Aid in onboarding new team members and ensure they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members to help them improve and succeed.
• Schedule and manage shifts to ensure adequate staffing and fair workload distribution.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standards.
• Maintain inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Aid in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem-Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.