Assistant Service Manager / Shop Foreman - Milea Truck Sales & Leasing

About the role

Milea Truck Sales & Leasing is looking for an Assistant Service Manager / Shop Foreman to support the Service Manager by assisting customers, coordinating workflow between advisors and technicians, helping ensure repairs are completed efficiently, and delivering an outstanding customer experience from check-in to vehicle delivery.

Who we're looking for

Whether you're an experienced Service Advisor looking to advance into management, or you already have experience as an Assistant Service Manager, Shop Foreman, and/or Service Manager, we'd like to hear from you. Experience in commercial trucks is preferred, but candidates from automotive dealerships are encouraged to apply.

Why join Milea Truck Sales & Leasing?

• Industry Leader in NYC: As the largest trucking provider in New York City, Milea has built a strong reputation for quality and service, making us the top choice for heavy-duty trucks in the region.
• Longstanding Legacy and Local Impact: Family-owned and deeply rooted in the community, Milea Auto Group has been a trusted name for over 40 years, with expansion plans that include a new location in Westchester.
• Unmatched Inventory and Diverse Product Line: Work with premier brands, including Volvo, Hino, Workhorse, Fuso, GMC, BYD, Battle Motors, and Isuzu, offering a broad selection to meet the needs of every customer.
• Supportive, Team-Oriented Environment: We invest in our employees, providing training, marketing resources, and an environment where you're valued and supported.

Benefits

• Up to $75,000 Base Salary + Commission
• Full-time Position
• 100% PAID Medical Insurance by Milea Auto Group
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Discounts
• Long-term Job Security
• Career Advancement Opportunities

Awards

• Volvo: Dealer Group of the Year
• Hino: Best In Performance Dealer
• Fuso: Dealer of the Year
• Mitsubishi: Dealer of the Year

Responsibilities

• Oversee daily service operations, ensuring a seamless workflow and superior customer satisfaction
• Lead and mentor a team of technicians, assisting with diagnostics and repairs to deliver top-quality service
• Provide expert advice to customers on service needs and estimates with transparency and care
• Ensure that all work meets brand standards and upholds our reputation for excellence

Requirements

• Experience as an Automotive or Commercial Truck Service Advisor, Assistant Service Manager, Shop Foreman, and/or Service Manager required
• Heavy duty truck repair knowledge and familiarity with Volvo, Hino, Workhorse, Fuso, GMC, BYD, Battle Motors, and Isuzu brands preferred
• Bilingual English/Spanish preferred but not required
• Strong leadership, communication, and organizational skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Excellent customer service and problem-solving abilities
• Basic computer skills
• Must be able to lift up to 50lbs.
• Valid driver's license and an acceptable driving record