Assistant Service Manager - Sapphire at Centerpointe

About the role

As an Assistant Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Assist the Service Manager in delegating work orders generated from resident requests and routine upkeep, diagnosing defects, and making repairs in accordance with policies, procedures, safety standards, and code requirements.
• Personally complete assigned work orders from resident requests and perform preventative maintenance by diagnosing issues.
• Oversee and complete the “make‑ready” process for vacant apartments, including pre‑move‑out inspections, creating maintenance lists, scheduling vendors/contractors, obtaining supplies, completing tasks, and inspecting completed work.
• Prepare vacant units for leasing and new move‑ins.
• Assist in maintaining grounds, common areas, and amenities by picking up trash and debris.
• When needed, assist with pressure‑washing walkways and pool areas, general cleaning, and painting curbs and signage.
• Partner with the Service Manager to develop standards for cleanliness and appearance of grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, signage, leasing office, garbage areas, parking lots, and other common areas.
• Conduct routine and periodic property inspections to identify safety and risk management concerns.
• Periodically inspect work performed by service team members, contractors, vendors, and other service providers to assess effectiveness, verify quality, and develop corrective action plans as needed.
• Maintain adequate inventory of spare parts and maintenance materials; work with the Community Manager to order supplies and tools within budgetary guidelines.
• Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual, obtaining supplies, performing tasks, and inspecting work.
• Support cost‑cutting and expense‑control programs by fixing rather than replacing parts, minimizing waste, and using tools and equipment correctly.
• Demonstrate customer service skills by treating residents and others with respect, answering questions, and responding sensitively and urgently to maintenance complaints.
• Respond courteously to questions and requests, staying calm when addressing and resolving customer problems.
• Keep the property in good repair and communicate physical needs of the property to management.

Requirements

• High school diploma, GED, or related experience and/or training.
• Own hand tools (unless prohibited by state law) and knowledge of safe use and maintenance of hand tools, power tools, user‑moved aids, mechanical equipment, and measuring devices.
• Ability to apply logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication; ability to interact respectfully with residents, clients, team members, and other contacts, and to stay calm when resolving issues.
• Proficiency with internet, word processing, spreadsheet, and database management programs for record‑keeping and reporting.
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi‑line telephone systems.
• Mathematical skills sufficient to add, subtract, multiply, and divide numbers, decimals, and fractions for financial, administrative, and legal documents.

Compensation & Benefits

• Industry‑competitive salary and performance‑based bonuses.
• Comprehensive medical, dental, and vision coverage, with 100% employee‑only medical premiums covered.
• $35 per paycheck cell‑phone reimbursement.
• 120 Paid Time Off (PTO) hours plus 40 hours of sick time.
• 11 company‑paid holidays, 2 floating holidays, and 2 days of Voluntary Time Off (VTO).
• Matching 401(k) contribution.
• 30% housing discount.
• Professional development opportunities.

Schedule

Typically a Monday–Friday schedule with rotating weekends; hours may vary to meet the business needs of the property.

Work Location

On‑site at our properties. Team members work in an office environment but may also be exposed to outside elements where temperature, weather, odors, and/or landscape conditions can be unpleasant or hazardous.