Assistant Service Manager

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to ensure the service repair business is organized, store operations run efficiently, and shop productivity is maintained to company standards.

Responsibilities

• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire-related stocking.
• Ensure service equipment is in proper working order and housekeeping standards are followed according to direction.
• Follow all policies and procedures related to point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies, and purchase for re-sale parts procurement and vendor payment practices.
• Work with the management team to address customer service issues, complaints, and business opportunities.
• Drive sales goals for the service center operation through personal engagement with customers and by observing and coaching advisors on customer interactions.
• Assist in training and coaching service selling associates on the "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
• Perform CVIs and other service-related tasks as qualified and directed.
• Monitor shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety.
• Help with day-to-day operations of the back shop, ensuring service staff complete CVIs through associate observations.
• Partner with management to produce a safe and healthy work environment compliant with all local, state, and federal laws, as well as company policies and procedures.
• Effectively communicate with all store associates, management, and customers.
• Act as the primary supervisor for store staff in the absence of management, observing and coordinating operational activities.
• Perform key holder duties, including basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver’s License.
• Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Previous experience as a work lead or supervisor.
• Ability to exercise judgment and work independently.
• Strong customer service skills and ability to handle difficult customer situations.
• Comfortable utilizing up-sell techniques.
• Strong cash handling skills, including the use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy, and follow-through.
• Ability to work days, nights, holidays, and weekends.

Physical Demands

• Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Effectively communicate in person, by telephone, or using telecommunications equipment.
• Enter and locate information on a computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (DailyPay)
• Reduced benefits available for part-time team members

Pay

Range: $22.68 to $28.80 per hour based on experience. Commission and bonus potential available.