Assistant Security Account Manager

About the role

The Assistant Account Manager plays a crucial role in supporting the Account Manager by assisting with the coordination of all aspects of executing the security contract at the assigned location. This includes assigning work tasks to Security Professionals, overseeing reports and logs, and managing the Security Department.

Responsibilities

• Assigns work tasks to Security Professionals and directs their work throughout the day
• Serves as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs
• Supervises, motivates, coaches, and trains Security Professionals
• Maintains and updates Post Order manuals and other post and training information
• Conducts interviews and evaluates new employees
• Conducts on-the-job training of new employees and reviews post orders, routine responsibilities, and emergency situations
• Oversees all reports, logs, and pass downs generated by and for the Security Department
• Manages and supervises all sub-units within the Security Department, such as fire control rooms and loading docks
• Generates work orders and attached paperwork for extra security coverage requests
• Responds to minor incidents and ensures appropriate action is taken, reports are completed, and appropriate parties are notified
• Identifies and addresses personnel problems and forwards them to the Account Manager or Field Supervisor as appropriate
• Makes recommendations for counseling and/or disciplinary action, including termination
• Responds to client or site emergencies and ensures appropriate communication to the Account Manager, Field Supervisor, Branch, or Regional Manager
• Supports positive client/security relationships through frequent tenant/client contact
• Occasionally performs Security Professional duties on an as-needed basis

Qualifications

• Minimum high school diploma or equivalent
• Minimum three (3) – five (5) years of professional-level experience required
• Prior experience in the security industry, law enforcement, and/or military required
• Valid state Guard License or application for one prior to employment
• Valid Driver’s License with at least one year of driving experience, a clean driving record, and appropriate insurance
• Energetic and focused personality with the ability to take initiative, handle multiple assignments, and manage deadlines
• Strong customer service orientation and ability to resolve client issues professionally and de-escalate situations
• Excellent verbal and written communication skills
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently
• Available to work outside normal shift schedule on an as-needed basis and accessible by phone or pager 24/7 for emergency response