Assistant Security Account Manager

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

The Assistant Account Manager assists the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions, following all internal procedures. To support success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities

• Assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location under the direction of the Account Manager.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors (if applicable) or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals, and evaluate their work performance, making recommendations regarding assignments.
• Ensure the Post Order manual and all other post and training information are properly maintained, updated, and the post is clean and organized.
• Assist the Account Manager in conducting interviews and evaluating new employees.
• Conduct on-the-job training for new employees or when changes to post orders are made, including orientation, review of post orders, routine responsibilities, and emergency response procedures.
• Oversee all reports, logs, and pass-downs generated by and for the Security Department, and distribute communications to Security Professionals as directed.
• Manage and supervise all sub-units within the Security Department, such as fire control rooms, command centers, and loading docks.
• Generate work orders and attached paperwork for extra security coverage requests as needed.
• Respond to minor incidents, ensuring appropriate action is taken, reports are completed, and parties are notified in a timely manner.
• Identify personnel problems (e.g., payroll issues, employee relations complaints) and forward them to the Account Manager or Field Supervisor; may assist with investigations or write reports as directed.
• Make recommendations for counseling and/or disciplinary action, including termination, as directed by the Account Manager with prior approval from HR.
• Respond to client or site emergencies, ensuring appropriate communication to management.
• Maintain positive client/security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties (e.g., standing post) but not exceeding 50% of time in any given workweek.

Requirements

• Minimum high school diploma or equivalent.
• Three to five years of professional-level experience required; prior experience in the security industry, law enforcement, and/or military required.
• Must possess a valid state Guard License or apply and be issued one prior to employment.
• Successful completion of a background investigation and post-offer/pre-employment drug/alcohol test required; must maintain active Guard License status and carry it while on duty.
• For driving positions: valid Driver’s License with at least one year of driving experience, clean driving record (no major violations in the last 36 months, no more than 1 accident or minor moving violation in the last 24 months), and ability to safely operate a vehicle.
• Energetic and focused personality with the ability to take initiative, handle multiple competing assignments, and manage deadlines effectively.
• Strong customer service orientation with the ability to resolve client issues professionally and de-escalate situations.
• Professional, articulate, and able to use independent judgment and discretion.
• Ability to train, coach, and enforce post orders, security standards, and company policies equitably and consistently.
• Outstanding verbal and written communication skills; ability to interact at all organizational levels and function as a team player.
• Must be available to work outside normal shift schedules as needed and be accessible by phone or pager 24/7 for emergencies.

Preferred Qualifications

• College education or business classes.
• Experience in scheduling, operations, or other security industry functions.
• Ability to write effective and concise reports in neat, legible handwriting.
• Working knowledge of Microsoft Office software and email.

Benefits

• Medical, dental, vision, basic life, and AD&D insurance.
• Retirement plan and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at 3.08 hours biweekly; unused vacation paid out where required by law.