Assistant Security Account Manager

Responsibilities

• Assists the Account Manager with all supervisory, training, and operations functions at the assigned post.
• Assigns work tasks to Security Professionals and directs their work throughout the day.
• Serves as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs.
• Supervises, motivates, coaches, and trains Security Professionals.
• Maintains and updates Post Order manuals and other post and training information.
• Conducts interviews and evaluates new employees.
• Conducts on-the-job training of new employees and reviews post orders, routine responsibilities, and emergency situations.
• Manages and supervises all sub-units within the Security Department, such as fire control rooms and loading docks.
• Generates work orders and paperwork for extra security coverage requests.
• Responds to minor incidents and ensures appropriate action is taken.
• Identifies and addresses personnel problems and forwards issues to the Account Manager or HR as appropriate.
• Writes reports or assists with investigations as directed.
• Provides security coverage as needed, but does not exceed 50% of time in any given workweek.

Qualifications

• High school diploma or equivalent, with minimum three to five years of professional-level experience.
• Prior experience in the security industry, law enforcement, or military.
• A valid state Guard License or application for one prior to employment.
• Valid driver’s license with at least one year of driving experience, a clean driving record, and appropriate insurance.
• Energetic and focused personality with the ability to take initiative, handle multiple assignments, and manage deadlines.
• Strong customer service orientation, ability to resolve client issues professionally, and de-escalate situations.
• Excellent verbal and written communication skills, and ability to interact at all organizational levels.
• Available to work outside normal shift schedules and accessible by phone or pager 24/7 for emergency response.