Assistant Restaurant Manager

About the role

The Assistant General Manager (AGM) oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment.

Responsibilities

• Demonstrates self-awareness, motivates self and others, and proactively seeks feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members and resolves concerns promptly.
• Treats employees with respect, recognition, and manages sales and labor tracking effectively.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently, following company guidelines for cost control.
• Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles.
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed.
• Ensures compliance with labor laws.
• Captures and analyzes trends, implementing action plans for improvement, focusing on long-term sales growth.
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
• Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required, Spanish comprehension helpful.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery.
• Displays detailed knowledge of all key food handling/food safety procedures.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self-motivated and action-oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.

Qualifications

• Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves.
• Stand for long periods of time.
• Frequently squat or stoop to reach items on low shelves or off the floor.
• Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment.
• Requires frequent motions of bending, wiping, sweeping, and mopping.
• Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant.
• Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.

Skills

• Self-awareness and motivation.
• Understanding of job impact.
• Brand standards adherence.
• Team support creation.
• Confidentiality handling.
• Financial understanding.
• Labor law compliance.
• Trend analysis and plan implementation.
• Team member motivation and training.
• Confidential information management.
• Positive attitude and genuine desire to serve.
• Respectful treatment of others.
• Strong communication skills.
• Learning and adaptability.
• Accountability and issue resolution.
• Attendance and punctuality.
• Physical demands.
• Workplace hazards awareness.

Benefits

• Competitive salary and bonus program.
• 401(k) with company match.
• Medical, dental, vision insurance.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k).

About the Company

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Supplemental pay

• Bonus pay.

People-first culture

Our company culture puts people first. Join us and be part of an authentic, values-based leadership team.

Authentic, values-based leadership

We believe in leading with integrity, transparency, and a deep commitment to our people and communities. Our leadership team embodies these values every day.

Contact Information

Burger King - BKC-00893 1540 Barnum Ave, Stratford, CT 06614, USA Apply