Assistant Restaurant General Manager

Responsibilities

• Lead front-of-house (FOH) operations during the restaurant opening and daily service.
• Hire, train, schedule, and coach servers, hosts, bartenders, and support staff.
• Maintain exceptional guest service standards and resolve customer concerns.
• Oversee floor management, table flow, and service execution during peak hours.
• Support onboarding, training programs, and team development.
• Ensure compliance with safety, sanitation, and service standards.
• Assist with inventory, ordering, and cost control for FOH supplies.
• Manage cash handling, point-of-sale (POS) accuracy, and daily reporting.
• Collaborate with the Restaurant General Manager and Bar Manager on events, promotions, and service improvements.
• Uphold Ember & Oak Kitchens culture of hospitality, teamwork, and professionalism.

Qualifications

• 2 + years of front-of-house (FOH) management or supervisory experience (restaurant or hotel).
• Strong leadership, communication, and organizational skills.
• Ability to manage high-volume service with calm, professional presence.
• Experience with staff training, scheduling, and performance coaching.
• Knowledge of service standards, guest relations, and FOH operations.
• POS experience (Aloha/Lightspeed preferred).
• Ability to work nights, weekends, and holidays.
• New restaurant opening experience is a plus but not required.