Assistant Resort Manager

About the role

The Assistant Manager oversees day-to-day operations of the resort and provides direct support to the Resort Manager on various management needs.

Responsibilities

• Oversee daily operations of the resort by maintaining standards of conduct, cleanliness, and safety
• Manage resort labor, including creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs
• Communicate recruitment needs to operations management and HR, interview, hire, and onboard new resort employees
• Supervise, train, and coach team members on company standards, policies, and procedures, identify high performers, and develop them for growth within the company
• Motivate and teach resort staff to provide premier service to pet guests and their parents in a safe, clean, fun atmosphere
• Foster open communication throughout the resort, including with regional and corporate teams, regarding resort operations, and partner with regional maintenance crew on any building issues
• Maintain appropriate inventory of supplies, perform walk-throughs, manage lodging calendars, lead meetings, and perform other recurring Manager on Duty (MOD) obligations
• Maintain excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites
• Speak with customers if they have concerns, questions, or complaints, maintain a high level of professionalism, care, and concern
• Develop methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers
• Perform resort opening and/or closing duties, and other tasks as assigned
• Work onsite at the resort at least 3-4 weekend days per month and on holidays

Qualifications

• One to two years’ experience in a supervisor or management role
• Strong leadership, communication, and collaboration skills including the ability to guide, direct, and motivate employees
• Detail-oriented and focused on results, including a desire to ensure all goals are met or exceeded
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
• Comfortable working in front of house and back of house roles within the resort
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

Perks & Benefits

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health, Dental and Vision Insurance

Company Policy, Federal and State Laws

We are an Equal Opportunity Employer. Company policy, federal, and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin.