Assistant Residential Operations Manager

Work closely with the Residential Operations Manager, Dispatcher, Service Technicians, and HVAC Installers-Residential to assist with daily operations, administration, technical questions, and training programming. Diagnose, repair, and maintain residential HVAC systems while providing technical support to team members.

Responsibilities

• Assist the Residential Operations Manager with daily operations and administration tasks.
• Collaborate with the Residential Operations Manager to build and implement efficient training programs for Service Technicians and HVAC Installers-Residential.
• Coach and train team members on technical questions, basic HVAC walkthrough procedures, and common field challenges.
• Diagnose and repair residential and light commercial HVAC systems, including electrical, refrigerant, combustion, and airflow issues, following manufacturer specifications and company standards.
• Perform routine and preventative maintenance (cleanings, inspections, filter changes, tune-ups) to improve system reliability, efficiency, and safety.
• Use testing equipment (manifolds, combustion analyzers, multimeters, leak detectors, airflow measurement tools) to perform acceptance tests and verify proper system operation.
• Accurately document service findings, work performed, parts used, and recommendations in the company’s service software.
• Communicate clearly with customers to explain issues, present repair and replacement options, and answer questions professionally.
• Educate customers on proper system operation, basic maintenance, and potential improvements (e.g., higher efficiency equipment, indoor air quality products, smart thermostats).
• Maintain a clean, organized job site and keep service vehicles properly stocked, inventoried, and presentable.
• Participate in an on-call rotation to respond to after-hours emergency service requests.
• Follow company safety procedures and all applicable codes and standards; comply with OSHA and other safety requirements while working in homes, on ladders, roofs, and in confined spaces.
• Engage in ongoing training and continuing education to stay current with technology, codes, and company processes.

Requirements

• High school diploma or GED; technical school training in HVAC preferred; college degree a plus.
• EPA 608 (Type II) certification.
• Minimum of 3 years of experience in residential HVAC repair and installation.
• Strong knowledge of HVAC systems, tools, and equipment.
• Excellent problem-solving and diagnostic skills.
• Ability to communicate effectively with customers and team members.
• Valid driver’s license and good driving record; ability to meet driving requirements for company vehicle.
• Ability to work independently and manage time effectively.

Physical Demands

• Physically capable of lifting 50+ pounds, standing, and bending.
• Physically capable of working on 30-foot ladders.

Benefits

• Health, dental, and vision insurance.
• Employer-provided life/AD&D insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Growth-oriented work culture.