Assistant Regional Manager
About the role
The Assistant Regional Manager supports the Regional Management team with day-to-day operations of Sparrow's Active Adult 55+ communities. The role assists with community oversight, team leadership, special projects, report preparation, financial reporting, expense approvals, sales, lease files, and resident reviews. This position also handles community member escalations, prepares teams for site visits, and acts as a strategic thought partner for sales strategy and performance.
Responsibilities
- Assist Operations leadership and RM team with community oversight, team leadership and special projects as assigned
- Prepare reports on portfolio performance and attend partner calls
- Oversight of financial reporting, expense approvals, sales, variance reports, lease files and provide feedback/coaching to the teams
- Handles community member escalations and responses to resident reviews (reputation.com)
- Prepare teams for site visits (RM, leadership, partners)
- Act as a strategic thought partner to RM, RSL and CM team for sales strategy and performance
- Participates in interviews and hiring decisions
- Step in as needed to fill vacancies to maintain continuity of onsite operations
- Knowledgeable about the competitive landscape within their assigned region; interfaces with Asset Management to provide feedback on pricing and concessions
- Supports onboarding activities for new hires including training on Yardi, SOX, weekly reporting, Accounting Month-end, budgeting, financial acumen
- Set up new Yardi user accounts, modify access, reset passwords and troubleshoots user issues
- Yardi support – invoice approvals, concession updates, applicant approvals
- Support SOX compliance, delinquency reviews
- Roll out new operational processes at a regional level and captures processes and best practices in Sparrow University and/or Policy Partner
- Coverage and training for Opening Day
Qualifications
- A high school diploma and a minimum of 5+ years professional management experience within multifamily housing, Active Adult, or hospitality
- Experience with property management; lease-up properties preferred
- Fluent in Yardi
- Experience maintaining financial records, managing budgets and financial reporting
- Experience developing and leading an onsite team
- Ability to travel up to 50%
- Flexibility to work nights, weekends and/or holidays when required
- Servant leader who is purpose driven and passionate about making a difference in other’s lives; always striving to improve
- Skilled at navigating conflict, solution oriented, agile, and adaptable
- Self-aware, proactive, accountable, and coachable
- Possesses effective communication skills with a proven ability to build collaborative partnerships
- Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
- Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance
Benefits
Competitive bonus opportunities
Generous paid time off
Purpose-driven culture; rewarding work
Comprehensive health, dental, vision benefits
401k retirement plan with robust employer match
About Sparrow
Sparrow is at the forefront of one of the fastest growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow’s mission is to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix and Sarasota, and communities across the southern US.