Assistant Regional Manager

About the role

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. Position Summary: We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment’s notice. The Assistant Regional Manager is responsible for the installation and training of new customers and growth and retention of ClearCaptions customers in their assigned region within the United States. The Assistant Regional Manager will actively hire, train, develop and manage Part Time Territory Training & Sales Manager (PT TTSMs) located within their territory. The PT TTSM’s are responsible for accepting marketing work orders, installation and training new ClearCaptions customers. The PT TTSM’s are responsible for generating new ClearCaptions revenues, through new customer acquisitions by attaining and installation of customer referrals. The PT TTSM’s are also responsible to retain their existing customers in their territories by responding to their needs through the highest level of customer service. This is a Remote position reporting to the Regional Sales Manager.

Responsibilities

• Achieve assigned sales and service acquisition and retention quota objectives daily, weekly, monthly, and annually.
• Maintain territory sales staff by recruiting, selecting, orienting, training, and mentoring employees for success.
• Manage and ensure PT TTSM’s are following all policies and procedures for time punches and monitoring hours to ensure they average between 25-30 hours worked per week.
• Manage territory representative’s performance by coaching, taking action to improve performance; planning, monitoring, and evaluating results.
• Travel to PT TTSMs when needed for follow-up training
• Actively work with direct training/sales team to coach and train on accepting, qualifying, scheduling/moving new customer installations to maximize their time.
• Actively work with direct training/sales team to coach and train on growing users in their territory though customer referrals.
• Work with PTTTSM’s to ensure customers are validated and all compliance policies are followed.
• Manage the inventory of ClearCaptions products and ancillary equipment for the Territory.
• Coach PT TTSM’s on how to evaluate the customer’s communications needs and propose the appropriate ClearCaptions solution to satisfy those needs.