Assistant Quick Service (QSR) Manager - Eataly Chicago

About the role

Eataly is the world’s largest artisanal Italian food and beverage marketplace. Each location has its own character and theme, united by the aim to offer guests authentic Italian food, high-quality products, and learning experiences through classes and team knowledge.

The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. This role reports directly to the QSR Manager and supervises QSR staff, including service leads, baristas, and sales associates.

Responsibilities

• Actively manage shifts, ensuring smooth service and strong guest experience, while supporting execution of daily and weekly QSR operational tasks
• Support staffing coverage and real-time labor adjustments, serving as manager-on-duty as needed
• Lead onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
• Ensure all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
• Provide ongoing coaching and feedback to elevate team performance and operational execution
• Assist with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
• Maintain cleanliness, organization, and compliance across all QSR areas
• Foster a positive, accountable, and team-oriented environment
• Support employee engagement, retention, and training initiatives
• Perform other duties as required or assigned

Requirements

• 1–3 years of experience in food service or hospitality leadership
• Serve Safe certification required
• Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
• Strong training, coaching, and team development focus
• High-energy, hands-on approach to operations
• Excellent communication and organizational skills
• Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Pay

Compensation for this role is USD $60,000–$65,000 annually.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program