Assistant Property Readiness Coordinator (Entry Level)

Location: Northern Virginia (local candidates only)

About the role

Join Real Property Management Pros as our Assistant Property Readiness Coordinator and play a vital role in ensuring smooth move-ins, efficient move-outs, and top-tier customer service in single-family property management. We offer hands-on training, local expertise with national support, and a collaborative environment focused on delivering a first-class experience to every Resident.

Responsibilities

• Oversee Move-Ins & Move-Outs
  • Schedule and conduct property evaluations, ensuring Residents move in seamlessly and have a positive first impression.
  • Document property conditions at move-in and move-out, address questions, and coordinate any necessary follow-up.
• Coordinate Make-Ready Projects
  • Organize repairs, cleanings, and other services between Resident turnovers.
  • Communicate with vendors, contractors, and internal teams to ensure homes are fully prepped for new Residents.
• Champion Resident Satisfaction
  • Serve as a primary point of contact for Residents during the transition periods, answering questions and resolving concerns.
  • Encourage Residents to provide feedback and positive reviews as we strive to enhance our NPS score.
• Collaborate with the Leasing Team
  • Work closely with Leasing Agents to share updates on property conditions, track progress, and ensure our Landlord/Investor clients stay informed.
  • Provide concierge-level service by educating Investors on property statuses and potential upgrades.
• Maintain Detailed Records
  • Accurately document all interactions and property details in our software systems.
  • Keep digital and physical records updated for compliance and accountability.

Requirements

• Customer-Focused: You genuinely enjoy helping people and understand the importance of creating positive experiences for Residents.
• Detail-Oriented: You notice the small things that make a big difference in property condition evaluations and make-ready processes.
• Organized & Flexible: You can juggle multiple tasks, re-prioritize as needed, and keep projects running on time.
• A Clear Communicator: You can relay information effectively to Residents, Investors, contractors, and fellow team members—both verbally and in writing.
• Tech-Savvy: Comfortable using software tools, apps, and online platforms to keep tasks on track and communicate updates.
• Locally Based: You live in Northern Virginia (ideally within the territory where your portfolio is located) to handle field work and property visits.
• Interest in Real Estate: Whether you’re exploring a new career path or have some background in related fields (e.g., mortgage processing, project coordination), you’re eager to learn about single-family property management.

Qualifications

• High school diploma or equivalent required; college degree preferred (recent grads encouraged to apply).
• Experience in a customer-facing or project coordination role is a plus.
• Valid driver’s license and reliable transportation for on-site visits.
• Ability to pass background checks in accordance with local regulations.

Pay

Hourly Rate: $18–$25/hr

Benefits

• Performance Bonuses: Potential additional earnings based on team and NPS performance.
• Paid Holidays & PTO: 8 paid holidays + additional paid time off based on tenure.
• Mileage Reimbursement: For field visits and errands.
• Professional Growth: Internal promotions and training in single-family property management.

Schedule

• Full-Time, 40 hours/week + occasional overtime (paid at 1.5x).
• Hybrid approach: field work, remote tasks, and regular office collaboration.
• Initial training 3 days/week in our Gainesville, VA headquarters; 2 days/week in our Alexandria office.