Assistant Property Manager I - Meridian Manor and First & Vine

About the role

The Assistant Property Manager I supports the property manager in managing two senior living apartments, Meridian Manor and First & Vine, located in Northgate and Downtown Seattle respectively. The role involves leasing, resident relations, and office support.

Responsibilities

• Conduct regular market studies and recommend marketing activities to increase occupancy.

• Utilize Knock for prospect management, meeting internal benchmarks for engagement.

• Answer inquiry calls, pre-screen for eligibility, and determine which units applicants qualify for.

• Keep calendars up to date for prospect tours; schedule and conduct application intake appointments for prospects.

• Assist with all aspects of processing applications, including employment and asset verifications, case management collaboration, subsidy inspections, etc.

• Communicate and coordinate applicants' move-in dates, times, and costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. Set up SCL accounts and ensure welcome bags are in the unit.

• Initiate contact with external referral agencies regarding vacancies, assist with the client application process, and communicate residency issues with current clients.

• Audit all new and current lease agreements and resident files for accuracy.

• Congress the annual recertification process, including attending regular meetings with compliance specialists on the status.

• Issue monthly notices (120, 90, 60, 30) and legal notice at the 60-day mark for non-compliant residents.

• Receive and enter work orders; assist PM in ensuring work orders are completed in a timely manner and that residents are kept informed of the status.

• Assist residents with SHA paperwork, reviewing it for accuracy before submitting it to SHA on their behalf.

• Assist with generating and posting notices to residents for inspections/work to occur in the unit.

• Assist with annual housekeeping and funder inspections.

• Keep all resident contact information up to date in Yardi (resident contact, parking information, etc.)

• Filing and tenant file maintenance.

• When the Property Manager is out for 3 or more days, assist in posting rents in Yardi and working with the Regional Manager on issuing legal notices.

• Perform all aspects of responding to Pest Control issues.

Requirements

• One year of prior work experience in apartment management or a high-volume customer service role.

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.

• Excellent written and verbal communication skills. Ability to communicate clearly and concisely, both verbally and in writing.

• Ability to exercise discretion and confidentiality.

• Experience applying fair housing laws and local landlord/tenant laws.

• Exceptional customer service aptitude includes problem-solving skills and the ability to respond quickly and tactfully to both internal and external customer requests.

• Highly organized and strong attention to detail, capable of taking personal initiative in a project as needed, making sure all work is completed and of high quality.

• Great interpersonal skills to apply in diverse working situations with a variety of coworkers.

• Proven ability to work independently and as part of a team.

Qualifications

• High school diploma or GED (equivalent education and experience may be substituted for the state requirements).

• Previous affordable housing compliance experience demonstrating knowledge of initial and annual certification processes, including reviewing and interpreting background screening reports and calculating household income.

• Experience using Knock or a similar CREM.

• Experience with security and safety, monitoring activity, responding to/reporting safety concerns, conducting investigations, and cooperating with local law enforcement, or equivalent training/education.

• Experience working with Yardi property management software or equivalent.

• Experience in fair housing and local landlord/tenant law.

• Completion of WSHFC Fundamentals and Advanced training workshops.

• Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs.

• Demonstrated ability to build effective partnerships with community constituencies and social service agencies.

• Experience working with social service programs for diverse populations and making referrals appropriate.

Skills

• Microsoft Office Suite proficiency.

• Customer service and problem-solving skills.

• Attention to detail and organizational abilities.

• Ability to manage multiple tasks and projects simultaneously.

• Strong communication skills, both written and verbal.

• Knowledge of fair housing laws and local landlord/tenant laws.

• Experience with Yardi property management software or similar systems.

• Experience with Seattle Housing Authority Section 8 Project and Tenant-Based programs.

Benefits

Bellwether Housing offers a competitive compensation package, including medical, dental, and vision insurance, a 403(b)-retirement plan with an employer match, up to $1,500 in employer-paid continuing education per year, an ORCA Transit Pass, and up to 24 paid days off in the first year, prorated personal days renewed annually, and 8 paid office closure days.

Pay

The posted salary reflects the full pay range for this position. Offers made to qualified candidates will be made within this range and will be determined by various factors, including knowledge, skills, experience, qualifications, location, and other factors that would be critical to success in this role.

Schedule

Onsite, Monday-Friday, 8:30 am - 5:00 pm. The final schedule will be determined by the supervisor.