Assistant Property Manager / Community Coordinator (Ridge Crest)

About the role

The Assistant Property Manager / Community Coordinator position at WinnCompanies' Ridge Crest community supports the Property Manager in managing all aspects of the community, including leasing, accounts receivable, accounts payable, service requests, and customer service.

Responsibilities

• Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Manage property Connected Communities budget.
• Review and track goals with Property Managers and Regional Managers.
• Cook up a strategy to coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need.
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
• Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
• Create effective communication methods with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Participate in professional development opportunities provided by the region, department and Winn.
• Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
• Facilitate all aspects of apartment leasing: touring with prospective residents, processing applications, processing recertifications, and negotiating lease renewals.
• Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
• Aid in all facets of physical and financial management as needed and assigned.
• Act as Property Manager in absence of the Manager for specified amounts of time.
• Prepare financial reports for the Property Manager, as well as resident correspondence and recertification notices.
• Maintain the flow of accounts payable, from issuing purchase orders to processing invoices.

Requirements

• High school diploma or GED equivalent.
• Less than 1 year of relevant work experience.
• Less than 1 year of Low Income Housing Tax Credit and Project-Based Section 8 experience.
• Less than 1 year of supervisory experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with various computer systems, including Microsoft Office.
• Technology savvy.
• Outstanding verbal and written communication skills.
• Excellent customer service skills.
• Superb attention to detail.
• Willingness to learn and be trained.
• Ability to multitask in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate’s degree.
• Experience with Yardi or RealPage property management software.
• Experience with Social Services.