Assistant Property Manager (The Crest)

Key Responsibilities

• Respond to resident, vendor, and management inquiries in a timely and professional manner.
• Enter and coordinate maintenance requests.
• Cook up vendor and contractor access to the property.
• Attend community meetings and assist with resident communications as directed.
• Respond to emergencies and urgent situations as needed.
• Provide onsite office support during business hours.
• Answer phones, manage mail, maintain filing systems, and order supplies.
• Maintain office equipment and assist residents with general inquiries.
• Accurately enter applicant and resident information into the property management system.
• Support day-to-day office organization and operations.
• Maintain compliance with HUD, LIHTC, and other affordable housing regulations.
• Prepare recertification notices and collect required household documentation.
• Work with Aeon's Compliance team to resolve events of noncompliance.
• Maintain accurate compliance files and records retention practices.
• Support rent collection activities, including receipts, deposits, and delinquency notices.
• Assist with lease terminations and legal processes as needed.
• Contribute to operational and financial goals through fiscally responsible decision-making.
• Support occupancy and leasing goals through daily leasing activities.
• Process applications and assist with resident retention efforts.
• Ensure marketing and leasing practices align with fair housing requirements and organizational standards.
• Conduct move-in and move-out inspections.
• Walk the property regularly to identify maintenance or safety concerns.
• Support inspection readiness and physical asset preservation efforts.
• Partner with maintenance staff to maintain high property standards.

Skills & Qualifications

• A highly organized, service-oriented professional who can balance administrative responsibilities, regulatory compliance, and resident relations in a fast-paced property management environment.
• Strong attention to detail, sound judgment, and the ability to build positive relationships with residents, team members, vendors, and community partners.
• Previous property management experience or closely related detail-oriented administrative experience required.
• Experience with affordable housing programs such as Tax Credit and Project-Based Section 8 is a plus.
• Strong organizational skills with the ability to manage competing priorities.
• Experience with Yardi, Fortress, or another property management software is a plus.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Exceptional customer service skills, with a focus on resident retention and satisfaction.
• Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long-term homelessness, and trauma is a plus.
• Ability to manage competing responsibilities, adapt quickly, and work effectively in a fast-paced, high-energy environment.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute a wide-ranging workload in a fast-paced environment.
• A commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.