Assistant Property Manager (1951 - Newport News, Virginia)

About the role

Under the supervision of the Property Manager, the Assistant Property Manager assists in all areas defined as part of the Property Manager job description. Primary responsibilities include ensuring the community generates satisfactory cash flow and that the property is maintained in accordance with Drucker + Falk standards while assuring customer satisfaction. Duties are performed following company procedures and in accordance with EHO and EEO regulations and guidelines.

Responsibilities

• Manage the community in the temporary absence of the Property Manager, performing all functions included in the Property Manager’s job description or as directed by the Property Manager.
• In the absence of the Property Manager, become responsible for all monies pertaining to the community and ensure daily bank deposits are made.
• Show apartments and process applications for prospective residents.
• Handle and coordinate all details of move-ins and move-outs.
• Prepare and maintain resident files according to company policies.
• Initiate the lease renewal process and forward completed packets to the Property Manager for approval.
• Process maintenance service requests.
• Actively participate in maintaining good resident relations in the community.
• Prepare weekly traffic/renewal status reports.
• Keep the advertising and websites file up to date.
• Cooperate with other departments within the company.
• Handle special assignments as given by the Property Manager or Regional Property Manager.
• If there is more than one Assistant Property Manager at a site, the Property Manager will designate who will be in charge of the property in the Property Manager’s absence.
• Perform Outreach Marketing as directed by Property Manager/Regional Property Manager.
• Follow up on prospective rental leads/visitors.
• Process Accounts Payable and Accounts Receivable as instructed.

Managing People

• Include staff in planning, decision-making, facilitating and process improvement.
• Take responsibility for subordinates' activities.
• Provide regular performance feedback.
• Develop subordinates' skills and encourage growth.
• Solicit and apply customer feedback (internal and external).

Requirements

• 4-year Degree
• 2-year Associates Degree
• 2 years’ work experience in retail sales or customer-related service

Other Qualifications

• Professional appearance
• Detail-oriented individual with excellent interpersonal skills
• Knowledge of apartment rental and collection practices
• Excellent customer service skills as well as sales and marketing skills
• Organizational and multi-tasking skills
• Ability to work well with others and ability to work independently
• Strong written and verbal communication skills
• Yardi expertise preferred

Certificates, Licenses, Registrations

• Current driver’s license
• ARM or CAM preferred

Benefits

• Paid sick leave
• Vacation and holidays
• Health insurance
• Dental insurance
• Life insurance
• 401K participation