Assistant Program Supervisor - Carrick, PA

Day in the Life of an Assistant Program Supervisor

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partners with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensures labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintains patient insurance information and facilitates conversations regarding insurance concerns
Orders and maintains all supplies for assigned center(s)
Communicates necessary changes with team and ensures changes are implemented timely and effectively
Completes and facilitates performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalates needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed

Education and Experience requirements

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience.
• Individuals should also have experience working with individuals with substance abuse or mental health.
• The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Hours, Schedule, and Travel (if applicable)

• Start and end times may vary some, however, this position will work 40 hours a week with marketing and outreach efforts.
• The primary location is Carrick, PA; however, additional locations include Washington, Bridgeville and Canonsburg as needed.
• Must be willing to travel to all center locations for coverage.

Position Benefits

• Daily impact on many lives
• Excellent training if you are new to this field
• Mileage reimbursement (if applicable)
• Community events that promote belonging and education
• Opportunity to save lives every day!
• Benefits Package
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Calm subscription for all employees