Assistant Plaza Director

About the role

As the Assistant Plaza Director, you will assist the Plaza Director in managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza.

Responsibilities

• Successfully collaborate with the Plaza Director to lead a dedicated team of associates and managers.
• Ensure customers (travelers) receive fast and friendly service.
• Sustainably achieve or exceed financial and performance targets.
• Maintain appropriate staffing levels across the plaza.
• Support the supervision and management of plaza leadership.
• Ensure compliance with company policies & procedures along with local, state, & federal laws.
• Handle customer inquiries and complaints in a professional and timely manner.
• Collaborate with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.

Requirements

• Utilize computerized software and systems such as Microsoft Suite, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• ServSafe Certification.

Qualifications

• High school diploma or general education development (GED) equivalent.
• 3+ years of proven success in restaurant or retail leadership.
• Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Able to occasionally attend meetings or travel to support other locations.