Assistant Plaza Director - Biden Welcome Center

What You’ll Do

• Assist the Plaza Director in managing the overall day-to-day operations and long-term profitability of a multi-million-dollar travel plaza.
• Lead the day-to-day activities of associates and plaza leadership to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards.
• Contribute to an engaging work culture of continuous learning, information/skill sharing, and professional development by modeling behavior and maintaining a culture of accountability.
• Support the supervision and management of plaza leadership to ensure they are meeting their individual goals, their business goals, and appropriately supervising & managing their direct reports.
• Handle customer inquiries and complaints in a professional and timely manner.
• Collaborate with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance.

Essential Experience & Skills

• Utilize computerized software and systems such as Microsoft Suite, payroll & time keeping software, inventory management software, and various point-of-sales systems.
• Ability to operate in and navigate through ambiguity, drive clarity, and effectively manage change in a fast-paced environment.
• Demonstrate excellent communication and collaboration skills.
• Possess a proven background in maintaining strong cost control and quality standards.
• ServSafe Certification preferred.

Preferred Requirements

• High school diploma or general education development (GED) equivalent.
• 3+ years of proven success in restaurant or retail leadership.
• Able to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds.
• Able to occasionally attend meetings or travel to support other locations.