Assistant Operations Manager (Leadership Development Program)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

At the Residence Inn by Marriott Boston Woburn, we consistently rise above the competition. The property boasts 149 guest rooms and 680 sq ft of event space. Team members receive a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks, and opportunities to grow across a portfolio of 100 hotels representing all major brands.

About the Role

We are excited to welcome recent college graduates into our Leadership Development Program (LDP) — a dynamic, hands-on 12-month experience designed to jump-start your career in hotel management. This immersive program blends classroom learning, on-the-job training, and mentorship, preparing you to lead with confidence and impact in the hospitality industry.

As a Leader in Training, you will build on your academic experience and gain real-world exposure across key departments in Hotel Operations. You’ll be placed in an Assistant Manager role from day one, with tailored development tracks to strengthen your leadership, operational, and business acumen.

Responsibilities

• Gain exposure to all facets of hotel operations
• Engage with Pyramid Global senior leadership and company culture
• Participate in leadership and supervisory skills training and coursework
• Work within brand environments and distinctive, independent hotel properties (dependent on placement)
• Explore taskforce management opportunities (dependent on availability)
• Receive cross-functional exposure to the following departments during monthly meetings:
  • Business Development
  • Revenue Management
  • Sales & Marketing
  • Rooms Division Leadership
  • Human Resources

Qualifications

• Recent college graduate or graduating senior (Bachelor’s degree or equivalent – Hospitality Management preferred)
• High-level critical thinking and problem-solving ability
• Strong communication skills and a passion for hospitality and leadership
• Authorized to work in the U.S. (sponsorship not provided during this program)

Skills

Online coursework topics include:

• Time Management & Prioritization
• Building Relationships & Communication
• Motivating and Leading Teams
• Conflict Resolution & Problem Solving
• Critical Thinking & Decision Making
• Training & Performance Coaching

Work Environment

• Fast-paced, guest-facing environment
• Indoor/outdoor work depending on department (e.g., valet, pool, banquets)
• Frequent interaction with guests, team members, and vendors
• Exposure to cleaning chemicals, food preparation areas, or laundry operations
• May work around loud noises (e.g., kitchen, events, lobby areas)
• Standing and walking for extended periods (often entire shift)
• Frequent lifting, carrying, pushing, or pulling (up to 25–50 lbs depending on role)
• Bending, kneeling, or reaching may be required (e.g., housekeeping, engineering)
• Ability to operate equipment (e.g., POS systems, housekeeping carts, dish machines)
• Variable schedule including nights, weekends, and holidays
• May be scheduled for early mornings or late-night shifts depending on department
• On-call availability or extended hours during peak seasons/events

Pay

Starting salary: $50,000–$60,000 annually.

Benefits

• Robust wage package
• Excellent benefit plans
• Matching 401K plan
• Professional development opportunities
• Generous bonuses
• Travel perks

Schedule

• Variable schedule including nights, weekends, and holidays
• Early mornings or late-night shifts depending on department
• On-call availability or extended hours during peak seasons/events