Assistant Operations Manager

Duties and Responsibilities

• Work cross-functional with dispatch to resolve on-the-ground issues
• Be a liaison between management, dispatch, and drivers
• Support operations in problem solving
• Help drivers locate and troubleshoot vehicles
• Help drivers troubleshoot intermittent software issues
• Check-in new vehicles and prepare for service
• Check-out vehicles for retirement
• Support operations team by maintaining employee and vehicle documentation
• Distribute documentation to drivers and communicate information down the chain
• Maintain KPIs and report findings
• Communicate vehicle maintenance needs to Fleet
• Maintain bus hardware and inventory
• Assist operations and fleet management with monthly and quarterly audits
• Provide training to drivers (as needed)
• Support the company policy and procedures and work with operations to enforce yard policy and procedures
• Support the Operations Manager as needed

Skills Required and Physical Demands

• Ability to multitask and pay extreme attention to detail
• Self-motivated with the ability to prioritize and problem solve
• Knowledge of Google Suite with intermediate to advanced excel skills
• Outstanding interpersonal and communication skills
• Excellent customer service skills
• Able to lift 25+ pounds, climb stairs, and be on your feet for an extended period

Education and Qualifications

• Hard requirements: Minimum of 1 year of experience in Operations Management
• Preferred requirements: Experience in public or private alternative transportation demand management (TDM)
• Commercial driver’s license (Preferred)
• Knowledge of DMV policies and procedures