Assistant Operations Manager

Responsibilities

• Confirms all labor is on time, in their designated work area, and working in accordance with the operational standards to ensure a productive and safe operation in accordance with organizational goals.
• Exercises independent judgment to make efficient decisions to break for meals, “cut,” or “roll-through” labor in order to meet organizational goals.
• Ensures compliance with all safety, security, and environmental policies, and responds accordingly to work-related accidents, including accident investigation and drug screen coordination.
• Ensures compliance to labor contracts and agreements.
• Maintains accurate documentation per department standards regarding incidents, accidents, and non-standard events.
• Rewards and disciplines colleagues for compliance/non-compliance of the Terminal Safety Enforcement Program or collective bargaining agreement.
• Diagnostics and exercises judgment over the assignment of personnel to available equipment, and knowledge of daily work needs, in order to resolve “bottlenecks” which may impact achievement of daily organizational goals.
• Effectively tracks performance of ILA Labor and holds subordinates accountable for results.
• Holds/attends performance and/or disciplinary meetings in partnership with appropriate business agents.
• Maintains a comprehensive understanding of the ILA Collective and Local Bargaining Agreement and holds/attends performance and/or disciplinary meetings in partnership with appropriate business agents.
• Ensures employee relations and problems are properly addressed.
• Meets with employees to discuss status of work, work problems, etc. Exercises discretion in resolving complaints, grievances, discipline, and concerns that arise.
• Allocates equipment to various ILA operators and prioritizes and adjusts work assignments based on independent judgment of operational needs to accomplish organizational goals.
• Predicts, identifies, and overcomes challenges related to the operation by influencing innovation and productivity.
• Attends management meetings per rotation with other AOMs.

Qualifications

• A high ability to make quick, sound decisions in an ever-changing environment and excels at establishing plans of action while coordinating efficient execution.
• Basic computer skills and highly effective at inspiring others to achieve goals and maintain high standards of performance.
• Strong written and verbal communication skills, exercises sound judgment, and demonstrates exceptional interpersonal abilities when working with diverse stakeholders.
• Flexible and dependable, with the ability to work any assigned shift in a 24-hour operation, including nights, weekends, and holidays, to support organizational needs.