Assistant Operations Manager

Roles & Responsibilities

• Aid in developing work schedules to ensure adequate service.
• Prepare schedules for service personnel, assign personnel to routes.
• Assist with inspections and evaluations of establishments for compliance with safety, quality, and service standards.
• Assist with inventory of supplies and equipment.
• Investigate and promote improvements in equipment and methods.
• Review customer requests for service to determine cause, type of malfunction, and address with the manager.
• Assist with implementing and executing policies and goals.
• Inspect plants and evaluate use of space and facilities.
• Aid in modifying plans, budgets, and schedules including cost estimates, bid sheets, and contracts.
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Aid in coordinating program specifications, requirements for proposals and contracts, and associated documents.
• Maintain a safe work environment for self and employees.
• Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.
• Act as a liaison between the company, customers, clients, employees, and subcontractors.
• Establish and maintain contact with contractors to ensure the smooth running of the contract process.
• Attend and conduct meetings to communicate top-down and bottom-up with customers, clients, and employees.
• Aid with human resource concerns and issues.

Qualification

• A.A. Degree required in Business Management, or a related field with 2+ years of experience, or equivalent combination of education and experience.
• CPR/AED/First Aid certification a plus.
• Bilingual a plus.
• May be required to have a valid driver’s license.
• Completed all safety and task training certification.
• May be required to be forklift certified.
• Knowledge of cleaning methods and equipment and willingness to share with the team.
• Knowledge of the upkeep and care of cleaning equipment.
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
• Customer service, problem-solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.
• Knowledge of Microsoft Office and computer skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
• Supervisory responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensure employees are properly trained on tasks and safety requirements.

Benefits

SBM offers comprehensive benefit packages. For more information, please visit SBM's website at: www.sbmmanagement.com/careers.