Assistant Operations Manager

Responsibilities

• Aid the Operations Manager in managing the loan lifecycle from application to closing.
• Supervise and coach processors to meet quality and turnaround standards.
• Maintain pipeline health, identify bottlenecks, and ensure compliance.
• Review and approve conditional approvals, title reports, insurance, and appraisals.
• Enforce TRID deadlines, track lock expirations, and manage CD approvals.
• Create and refine standard operating procedures (SOPs), checklists, and quality control measures.
• Step in as Acting Operations Manager when necessary.

Qualifications

• At least 3-5 years of mortgage operations experience, including processing, underwriting support, or operations management.
• Prior experience supervising or mentoring a team in a mortgage environment.
• In-depth knowledge of conventional, FHA, VA, and non-QM loan products.
• Strong understanding of TRID, RESPA, and compliance regulations.
• Proficiency with Loan Origination Systems (LOS) and Customer Relationship Management (CRM) tools.
• Exceptional organizational skills and ability to handle multiple tasks simultaneously.
• Self-motivated individual capable of working in a remote, fast-paced environment.
• Effective communicator who can coach team members and address issues.

What We Offer

• Competitive salary range: $70,000 - $85,000 annually.
• Full-time, fully remote position available in the United States.
• Opportunity to lead a growing mortgage operations team and contribute to company growth.
• Access to a network of over 300 wholesale lenders and advanced AI-powered workflow tools.
• Culturally driven by Derek McGowan, a top-performing Branch Manager.
• Clear path to advancement within the Operations Manager and senior leadership roles.
• Paid training and professional development opportunities.