Assistant Operations Manager

About the role

The Assistant Operations Manager supports the Operations Manager with complete oversight for financials and operations of an assigned portfolio to ensure 24/7 professional parking management. This role embodies LAZ Parking’s servant‑leadership culture, supporting home‑office programs and the individual needs of operational teams across the portfolio.

Responsibilities

• Develop client relationships and drive business retention.
• Maximize revenue, manage expenses, and ensure customer satisfaction by maintaining the highest service thresholds aligned with client expectations.
• Assist with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop a team of employees to achieve annual and periodic goals while modeling LAZ Parking’s culture.
• Identify high‑potential employees to support organizational growth.
• Plan and execute openings of new locations within the assigned portfolio.
• Prepare budgets and conduct monthly profit/loss reviews by location.
• Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
• Understand, implement, and deliver all contractual requirements between LAZ Parking and clients.
• Produce daily, weekly, monthly, and annual financial and operational reports as required.
• Manage, plan, schedule, train, and direct Facilities Managers and Assistant Managers, including compliance with Collective Bargaining Agreements where applicable.
• Serve as liaison to parking patrons and stakeholder groups impacted by portfolio operations.
• Implement and complete projects, programs, and initiatives arising from portfolio operations.
• Participate in labor contract management when applicable.
• Review and edit proposed parking, maintenance, and related agreements.
• Communicate with local police departments and emergency management teams regarding operations.
• Organize and manage oversight of event operations.
• Monitor, review, and analyze market rate structures.

Requirements

• Bachelor’s degree or equivalent work experience.
• 1+ years in a management role.
• Proficiency with Excel, Word, PowerPoint, and general Microsoft Office applications.

Skills

• Ability to seek improvement and foster an environment of idea sharing and creative problem solving.
• Strong customer service skills.
• Approachable demeanor with ability to facilitate coaching conversations.
• Resilience and a “never ever give up” attitude to mitigate and lead others through challenges.
• Encourages open expression of ideas and opinions.
• Excellent team‑building and interpersonal skills.
• Ability to work independently and multi‑task.
• Professional and effective communication across all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.

Physical Demands

• Willingness to work in varied weather conditions – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 50 lbs.
• Ability to stand and walk for extended periods.
• Frequent bending, stooping, squatting, and lifting throughout a shift.

Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of this job.

Pay

FLSA Status: Non‑Exempt. This position is eligible for overtime in accordance with applicable law.

Benefits

• Optional life insurance
• Paid time off
• Holiday pay
• Reimbursement for approved travel expenses