Assistant Operations Manager

Adventure Dental, Vision, & Orthodontics in Santa Fe, NM is seeking an Assistant Operations Manager to help achieve patient and organizational goals by managing front office processes and assisting with human resource functions in a pediatric dental, vision, and orthodontic practice. This position reports to the Operations Manager.

About the role

Join us on our mission to help underserved kids! This role focuses on fostering teammate satisfaction, improving office processes, and ensuring high-quality, compassionate care for children.

Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including managing employee files, verifying insurance benefits, overseeing timesheets, submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assist the team when falling behind
• Prepare accurate patient insurance letters
• Ensure the practice is clean and presentable to patients, including cleaning restrooms, patient lobby, mopping, vacuuming, and dusting
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Requirements

• At least one year of demonstrated administrative experience
• Availability to work weekends
• Ability to multitask and complete tasks correctly and on time
• Strong interpersonal skills, active listening, and a friendly, outgoing demeanor

Qualifications

• Previous experience in a dental practice (a plus)
• Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal, Spreadsheet software, Word, and Excel

Benefits

• Medical, dental, and vision insurance
• 401K
• Paid time off (PTO) and paid holidays
• Career growth opportunities within your practice and the region

Pay

$56,000–$62,000 per year, with monthly bonus opportunities