Assistant Operations Manager

About the role

Become a Hero and join us on our mission to help underserved kids! Adventure Dental & Orthodontics in Baltimore, MD, is seeking an Assistant Operations Manager to achieve patient and organizational goals by managing front office processes and assisting with HR functions within a pediatric dental, vision, and orthodontic practice.

Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assist the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients (cleaning restrooms, patient lobby, mopping, vacuuming, dusting, etc.)
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Qualifications

• Previous experience in a dental practice a plus
• At least one year of demonstrated administrative experience
• Availability to work weekends
• Ability to multitask and complete tasks correctly and on time
• Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
• Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal, Spreadsheet software, Word, and Excel

Benefits

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance
• 401K & more

Pay

Pay range: $43,888-$56,130