Assistant Operations Manager

Duties

• Assist in managing day-to-day facility operations, including scheduling, staffing, and logistics
• Serve as a lead trainer for the Via Ferrata, Canopy Tour, and Top Rope Climbing outside operations staff
• Support with the training, supervision, and evaluation of NROCKS staff and guides
• Participate as active member of leadership team to development, administration, and implementation of risk management plans/procedures
• Aid and serve as a member of the “manager-on-duty” rotation team
• Maintain equipment inventory and oversee routine inspections
• Handle customer inquiries, feedback, and conflict resolution professionally
• Support marketing efforts, including social media and community outreach
• Communicate and support in management of any building, grounds, equipment needs/concerns in a timely fashion and provide facilities & grounds maintenance support as needed
• Identifies problems and trends and suggests resolutions to Operations Manager
• Identifies, researches, and resolves customer issues
• Works with Executive Leadership team to develop strategic plan for future programs and operations

Qualifications

• 2-3 years previous experience in outdoor recreation, climbing facilities, or similar environment required
• Strong leadership and team management skills
• Knowledge of climbing safety standards and equipment (AMGA certification a plus)
• Excellent communication and customer service abilities
• Ability to work flexible hours, including weekends and holidays
• CPR/First Aid certification (or willingness to obtain, WFR preferred)
• Physically capable of participating in climbing-related activities