Assistant Office Manager

Key Competencies

• Monitor schedule (patient flow, correct appointment times, seat patients)
• Periodic assistance for room turnover and instrument sterilization
• Address minor patient complaints
• Coordinate hygiene exams to assist doctors in completing these in a timely manner
• Ensure communication with patients and front desk when running behind schedule to mitigate patient dissatisfaction
• Support clinical staff with creating, editing, and proper use of treatment plans in the practice management system
• Support clinical staff with insurance and account balance/billing questions
• Support staff with pricing questions (e.g., $99 specials, panoramic at $50, implant special)
• Support and back-up for insurance verification (PTO coverage, same-day walk-in's)
• Provide training and direction to front desk personnel on the practice management system, closing, check-out, finance plans, etc.
• Oversee proper balancing and close out of front desk daily
• Liaise with IT support for minor computer issues using the IT Procedure manual
• Order office supplies (Staples, coffee), and assist with review of clinical order invoices for approval
• Bank deposits or running necessary errands per direction of the Office Manager
• Manage mail checks – review for accuracy and scan for collection person to post; assist with posting of mail checks per Office Manager discretion

Requirements

• Strong communication skills
• Ability to influence without having direct authority
• Outstanding organization and time management skills
• Outgoing, approachable personality
• High level of customer service
• Ability to manage priorities
• Ability to escalate issues to Office Manager immediately when needing assistance
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities
• Ability to be self-directed
• Ability to train others
• Ability to manage difficult situations
• Experience working in a fast-paced environment
• Experience in front desk (dental)
• Excellent telephone techniques with ability to communicate clearly with patients, customers, clients, and team members in person and on the phone

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance