Assistant Network Administrator

About the role

The Assistant Network Administrator will assist with providing administration, maintenance and monitoring of Columbia State’s network across four campuses. Responsibilities include supporting Cisco and Meraki based routers, switches, wireless, voice and network security systems; participating in network design and upgrade projects; troubleshooting and ensuring smooth and secure operations.

Responsibilities

• Supports Cisco and Meraki based routers, switches, wireless, voice and network security systems.
• Participates in network design and upgrade projects.
• Troubleshoots and ensures smooth and secure operations.
• Aids in the development and maintenance of network related documentation including network diagrams, inventory and configuration details and procedures.
• Aids in the maintenance of the campuses wireless network.
• Configures and maintains VLANs, routing protocols, VPN connections and coordinates telecom infrastructure.
• Provides technical support to end-users.
• Aids in the maintenance of students, faculty, and staff network servers.
• Maintains network performance and bandwidth utilization.
• Monitors campus cybersecurity controls and implements best practices, approved policies, and acceptable use guidelines.
• Supports the development and maintenance of disaster recovery and business continuity plans.
• Supports development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

Essential Functions

• Assists with the administration of Cisco networking components including implementation, upgrades, and monitoring.
• Assists with the management and maintenance of connections to the Internet and other state and/or educational network.
• Aids in the coordination of new network applications and assists with their implementation.
• Assists with monitoring network performance and troubleshooting network issues.
• Aids in the development and maintenance of network related documentation including network diagrams, inventory and configuration details and procedures.
• Aids in the maintenance of the campuses wireless network.
• Configures and maintains VLANs, routing protocols, VPN connections and coordinates telecom infrastructure.
• Works with the helpdesk coordinator to provide technical support to end-users.
• Collaborates with the network manager and systems administrator to ensure students, faculty, and staff network servers are fully functional and secure.
• Assists with monitoring network performance and bandwidth utilization and finds and resolves networking issues and outages.
• Maintains network performance and bandwidth utilization.
• Monitors campus cybersecurity controls and implements best practices, approved polices, and acceptable use guidelines.
• Aids in the development and maintenance of disaster recovery and business continuity plans.
• Supports development, oversight of programs and services that result in enrollment, progression, retention and graduation growth for the service area.

Supplemental Functions

• Supports off-campus users with access to on-campus resources.
• Creates specifications and evaluates network solution providers.
• Ensures that audit guidelines are being followed.
• Supports colleges cyber security efforts.
• Performs other duties as assigned.

Education, Training, And Experience

• Associates degree in Information Technology, Computer Science, Network Administration or related field – AND – Minimum of 3 years experience in Network Management OR Technical Certificate in Computer Information Technology – AND – Minimum of 5 years experience in network management.
• In addition to the above requirements, industry certification (such as CCNA, CCNP, CompTIA Network +) is required.

Knowledge, Skills, And Abilities

• Strong knowledge of Windows Server OS, Linux, Internet protocols, Cisco Catalyst switching platforms, Cisco wireless controllers, TCP/IP, DHCP, DNS, VLANs and network configurations and maintenance.
• Network certifications such as CCNA would be a plus.
• Excellent analytic and troubleshooting skills to troubleshoot and configure old and new devices and applications.
• Experience with cloud-based services such as Microsoft 365.
• Ability to communicate clearly and effectively in written and spoken English.
• Excellent communications and interpersonal skills.
• Knowledge of troubleshooting and remote access tools such as Ping, Traceroute, nslookup, PuTTY, RDP, Wireshark, Auvik, cable testers, Wyebot, and packet capture tools.
• Experience with a drawing application such as Autocad or Visio.

Working Conditions

• Ability to work in enclosed environments such as wiring closets.
• Manual dexterity to operate tools (i.e. screwdrivers, cable management systems, crimping tools).
• Ability to reach high shelves and spaces low to the floor.
• Ability to travel to remote campuses for network installations.

Hiring Salary Range (Annual)

$57,530 - $69,030

About Columbia State Community College

Columbia State Community College is committed to student success both in and out of the classroom, as well as economic and community development in its nine-county service area. Columbia State is a member of the Tennessee Board of Regents. Columbia State offers a comprehensive benefits package, including but not limited to the following: Vacation and Sick Leave, 14 paid holidays, Medical, dental, vision and life insurance, Retirement plans, Optional 401K and 403B Deferred Compensation Plans, Educational benefits for the employee and their spouse and dependents. Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, disability, age, status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. The following person has been designated to handle inquiries regarding nondiscrimination policies: Executive Director of Human Resources, humanresources@columbiastate.edu, 1665 Hampshire Pike, Columbia, TN 38401, 931-540-2501.