Assistant Manager, VOC Survey Operations

About the role

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Responsibilities

• The Assistant Manager, North America VOC Quality & Customer Feedback supports the operational execution of Hyundai and Genesis customer feedback programs across North America. The role coordinates survey administration, customer data file management, survey deployment activities, vendor support, data quality monitoring, and customer feedback operations. This position serves as a key liaison among HMNA, HAEA, IT teams, survey vendors, and business stakeholders to ensure customer feedback programs are executed accurately, timely, and in compliance with business requirements. The Assistant Manager supports the coordination of customer sample files, inbound and outbound data feeds, API integrations, survey deployments, testing activities, issue resolution, and operational process improvements while identifying opportunities to enhance data quality, operational efficiency, and program performance.
• North America VOC Program Management: Coordinate the day-to-day administration of Hyundai and Genesis Voice of Customer programs across North America.
• Support survey deployment activities, including sample preparation, deployment schedules, eligibility rules, invitation management, response collection, and survey monitoring.
• Coordinate implementation of questionnaire updates, methodology changes, and operational enhancements.
• Monitor survey health, response rates, completion rates, sample utilization, and operational KPIs.
• Facilitate User Acceptance Testing (UAT) activities for surveys, dashboards, reports, and system enhancements.
• IT Data File Coordination & Governance: Coordinate outbound customer sample files and inbound survey response files supporting North America VOC programs.
• Partner with IT teams, HAEA, and vendors to ensure customer, vehicle, dealer, and transaction data are processed accurately and according to established business requirements.
• Monitor automated file transfers, APIs, and system integrations supporting survey deployment and response processing.
• Investigate and assist in resolving data quality issues,