Assistant Manager Transportation Operations - Term Limited

Term-Limited Position: This position is funded as a term-limited assignment with a minimum duration of 12 months. Based on organizational needs and continued funding, the assignment may be extended for up to an additional 12 months. Appointment to this position does not guarantee continued employment beyond the term-limited assignment. If a regularly funded position becomes available during or following the assignment, the incumbent may be appointed to the position, subject to organizational policies, applicable employment requirements, and business needs.

Responsibilities

• Supervise assigned teams, prioritize work plans, and set performance goals.
• Collaborate with employees to interpret and monitor performance standards.
• Make hiring recommendations and prepare probationary and annual performance reviews.
• Administer discipline, conduct termination hearings, and terminate employment when necessary; may testify at hearings and arbitrations.
• Motivate and coach employees to align with department and company values.
• Counsel employees on work performance and manage sensitive personnel matters confidentially and professionally.
• Investigate and resolve employee incident reports, suggestions, equipment and safety concerns, and personal issues promptly, both verbally and in writing.
• Assume the duties of Coach Operator in emergent situations.
• Interact and develop rapport with subordinates, peers, managers, co-workers, and the public to assure safe, courteous, and reliable service.
• Investigate and resolve customer comments, complaints, and issues; confer with employees and other agency staff to ensure adequate response.
• Review and audit existing operations and practices; analyze information, summarize findings, and make recommendations for improvements.
• Interpret contracts, policies, and procedures to resolve issues and maintain current knowledge of applicable contracts and policies.
• Resolve grievances and problems at the earliest opportunity; research and provide documentation for grievance responses.
• Develop and lead team projects per the scope of work set by the team sponsor; assign and delegate responsibility for achieving program goals.
• Assist with the annual department budget planning process and make budget recommendations.
• Perform other duties of a similar nature or level.

Requirements

• 4 years of supervisory or management experience within a union environment OR 3 years of general supervisory and management experience directly supervising union employees.
• 2 years of transportation/transit industry experience.
• Safe driving record, documented by a five-year driving record report, meeting the following criteria:
  • No moving violations within the previous 2 years and no more than 2 within the previous 5 years.
  • No more than 2 accidents (at fault or not at fault) within the last 5 years.
  • No DUIs, Reckless, Negligent Driving, Hit and Run, Leaving the Scene of an Accident, Vehicle Assault, Homicide, or Felony convictions, or revocation of license within the last 10 years.
  • No alcohol or drug-related convictions within the previous 10 years.
• Ability to obtain and maintain a Washington State Commercial driver’s license (must acquire within six months of hire).
• No written discipline in the last three years (applies to both internal and external applicants).
• Ability to work on-call and on weekends as needed.
• An equivalent combination of education and experience to successfully perform the job duties is also accepted.

Qualifications

Knowledge Requirements

• Supervising and managing employees.
• Performance management (coaching, counseling, staff development, performance improvement planning, discipline).
• Conducting workplace investigations, including interviewing witnesses and creating documentation.
• Problem analysis and decision-making.
• Conflict resolution, mediation, or facilitation.
• Union contract administration.

Skill Requirements

• Fostering an inclusive workplace by valuing and leveraging diversity, equity, and inclusion to uphold Community Transit’s Core Values.
• Inspiring and fostering team commitment, pride, and trust.
• Facilitating cooperation and motivating team members to accomplish group goals while treating others with courtesy, sensitivity, and respect.
• Effective written and oral communications that are timely, relevant, concise, and clearly outline necessary actions; ability to produce professional-level reports.
• Customer service: anticipating and meeting the needs of both internal and external customers; commitment to continuous improvement and serving the public.
• Proficiency in Windows and Microsoft Office products or equivalent email, word processing, and spreadsheet applications.
• Ability to negotiate and influence others to achieve business goals and core values.
• Working effectively both independently and as part of a team, at times with limited supervision.
• Critical thinking: identifying strengths and weaknesses and evaluating alternate solutions, conclusions, or approaches to problems.
• Managing multiple tasks simultaneously and adjusting to changing priorities.
• Managing and resolving conflicts constructively.
• Using emotional intelligence to navigate complex and challenging situations.
• Dealing effectively and tactfully with agency officials, employees, and the public.
• Assigning work to staff effectively, using their strengths to the best advantage.
• Recognizing when something is wrong or is likely to go wrong.
• Ability to quickly learn new technology platforms and embrace continuous learning.
• Behaving in an honest, fair, and ethical manner; showing consistency in words and actions; modeling high ethical standards.

Preferred Qualifications

• Experience working at Community Transit.
• Transit Industry work experience.
• Project management techniques and practices.
• Transit operations experience.
• Knowledge of existing policies and Standard Operating Procedures (SOPs).
• Familiarity with the Community Transit system, including all routes and bid process.
• Experience with Trapeze and APTS systems.
• Proficiency in presentation software applications (Microsoft PowerPoint or equivalent).
• Understanding, interpreting, and applying contracts, laws, and regulations (such as Department of Transportation (DOT) rules).
• Compiling and analyzing data; preparing narrative and statistical reports.

Working Conditions

• Work is performed in an office setting, shop, operations base, or outdoors.
• Must be able to sit for extended periods and stand/walk between buildings, bus stations, or other locations.
• May be exposed to automotive fumes, odors, dust, noisy environments, and varying weather conditions.
• May be required to lift and carry materials up to 20 pounds occasionally and 10 pounds frequently.

Benefits

• Medical, dental, vision, basic life, and disability insurance for employees and their families.
• Participation in the Public Employees Retirement System (PERS).
• Option to enroll in the agency’s deferred compensation plan.
• WA Paid Sick Leave.
• 24 days of Paid Time Off (192 hours) in the first year.
• 10 paid holidays throughout the calendar year.