Assistant Manager, Training & Dealer Sales Cloud Product – Digital Retail Platform

About the role

The DRP business team is seeking an Assistant Training Manager to support the Dealer Sales Cloud, focusing on enhancing and optimizing features to boost dealer engagement and adoption.

Responsibilities

• Drive dealer engagement and adoption by supporting and executing high impact, high value Dealer Sales Cloud enhancements.
• Work with the DRP Product Manager to optimize the Dealer Sales Cloud to improve the Dealer Experience (DX).
• This includes intuitive use, settings, and automating systems to streamline and expedite dealer processes.
• Visit dealerships and/or conduct virtual sessions to gather learnings and feedback to continuously improve the dealer experience.
• Partner with the broader DRP Product team to define, prioritize, and execute roadmap features across the end-to-end DRP experience.
• Drive execution of Dealer Sales Cloud enhancements through structured planning, strong meeting facilitation, risk identification/mitigation, and effective use of product management tools and frameworks.
• Support the launch of the Next-Generation Dealer Sales Cloud by assisting with pilot management and coordinating the rollout schedule.
• Partner with internal teams to support key initiatives such as Order Types, CRM/DMS, F&I, Trade book integrations, and ensure the DX and CX complement one another.
• Effectively manage and track product development through ongoing meeting management and utilization of our project management tool.
• Develop a myriad of training materials and job aides to support new Dealer Sales Cloud features/functionality, educating dealer and field teams through simple and clear instructions.
• Work cross-functionally with internal and external partners on product release training content and timing.
• Develop and maintain processes for producing and prioritizing training materials to support GM dealer body and field representatives.
• Identify training gaps and work cross-functionally to create Center of Learning courses, training plans, and in-system learning deliverables, inclusive of job aids, videos, and knowledgebase articles.
• Establish training requirements and manage the process of tracking and reporting completions.

Qualifications

• Bachelor’s degree in Business, Marketing, or related area.
• 5+ years of experience in relevant fields including digital marketing and eCommerce, brand marketing and/or communications, product management, supplier management (agency, software), and Dealer Operations.