Retail Sales Manager (Assistant Store Manager)

About the role

The Retail Sales Manager (Assistant Store Manager) is responsible for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. This includes overseeing customer and donor interactions, ensuring store performance meets financial targets, and leading the team in achieving these goals.

Responsibilities

• Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor.
• Upholds company standards throughout all customer and donor areas of the store, remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation.
• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work.
• Understands company objectives, local market potential, and analyzes and acts on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Led the generation of new Super Savers Club membership.
• Prioritizes and directs team member activity.
• Leverages Voice of Customer Program to improve customer / donor satisfaction.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
• Implements the set-up of sales and marketing promotions & programs.

Requirements

• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Qualifications

• High School diploma: Post-secondary degree/diploma preferred.
• Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management.
• Experience in Savers production environment, managing the functions of sorting/grading/pricing (preferred; can be acquired in position).

Skills

• Strong mathematical and analytical skills.
• Ability to communicate well in both verbal and written forms.
• Ability to observe, assess, and coach the work of others.
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.
• Ability to reason, make decisions, and use independent judgment in various situations.
• Proficient in all Microsoft Office applications.

Benefits

• Bundled health plans such as medical, Rx, dental and vision.
• Company-paid life insurance for extra protection and peace of mind.
• Programs to stop smoking, diabetes management coaching, and on-demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Pay

$55,250 - $70,000 annually.

Schedule

Exempt. Travel: Will periodically need to drive to meetings or other stores for business purposes.

Contact Information

Address: 560 Boston Providence Highway, Norwood, MA 02062