Assistant Manager - Chico's Easton Town Center

Location: 4016 Fenlon St, Columbus, OH

About the Role

The Assistant Store Manager supports the store manager in managing sales, operations, asset protection, and human resources to ensure a great customer experience and maximum profitability.

Responsibilities

• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines; reviews time sheets and other payroll documentation for accuracy.
• Promotes customer service by ensuring associates greet and assist customers; responds to customer inquiries and complaints professionally and timely.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing customer services.
• Models sales expectations by utilizing various techniques and communicating product knowledge; recommends merchandise selections based on customer needs.
• Maintains a visually appealing store through proper housekeeping, visual merchandising, and organization.
• Trains associates on visual merchandising techniques to maintain store standards.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to motivate and train associates.
• Performs financial activities including cash handling, price changes, and merchandise handling; ensures register transactions are accurate and compliant.
• Administers operational processes such as inventory receipt/dispatch, daily replenishment, and preparation of physical inventories.
• Facilitates general store operations to ensure safe and efficient working order.
• Supports compliance with laws, loss prevention policies, and operating procedures; conducts associate training as needed.
• Assists in recruiting, hiring, and developing store associates; interprets performance reports and delivers coaching; provides feedback for appraisals.
• Other duties as assigned. This position may be found in multiple brands, with some duties varying by brand.

Skills & Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement, and Delivering Results.
• Manages Complexity: Making sense of complex, high-quantity, and contradictory information to solve problems.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related dynamics.
• Courage: Addressing difficult issues and saying what needs to be said.

Qualifications

• High School diploma or equivalent.
• Must be 18 years or older.
• Minimum 3 years of prior retail or sales management experience preferred.
• Excellent verbal and written communication skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to stand and maneuver on the sales floor and stockroom, operate a register, lift and carry 50 pounds, hand/fold merchandise, climb, reach, push, and pull.
• Regular attendance is essential to ensure adequate coverage.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Pay

The wage range for this position is $15.10 - $18.10 per hour. Successful candidates’ wage rates will be determined based on individual qualifications.