Assistant Manager

Essential Duties And Responsibilities

• Meet or exceed budgeted NOI
• Facilitate cash management protocols: Accounts receivables: track online payments, process manual payments; Accounts payable: financial coding, invoice entry in software, and mailing checks; Budget management: review budgeted activity to ensure timely invoicing
• Manage resident delinquency: Late notices, Eviction action filing, Rent write-offs
• Manage resident accounts sent to a third-party collection agency
• Aid with month-end, quarter-end, and annual financial closing processes, including AP/AR reconciliations, reclass and accrual review, monthly reforecast, and annual external property audit coordination with Property Accounting Manager and external CPA firms
• Manage package software
• Provide resident support
• Manage move-in and move-out paperwork to ensure proper lease file and deposit account compliance
• Manage and track changes in rentable items
• Facilitate amenity reservations to ensure timely payment collection
• Manage resident interaction and conflict resolution
• Coordinate resident events and services
• Attend weekly site L10 meetings

Competencies

• We do what we say we're going to do - on time and with purpose
• We take responsibility and do teh job right the first time
• Attitude Matters: Better Every Day
• We succeed together
• We enjoy the work and the people we work with

Requirements

• Minimum Qualifications: Bachelor’s degree or Two (2) years previous experience in real estate, property management, or other customer service-related fields
• High energy level, comfortable performing multifaceted projects in conjunction with daily activities
• Superior interpersonal abilities – ability to get along with diverse personalities and talent
• Resourceful and well organized
• Results and people-oriented, but have sound judgment - ability to balance other considerations
• Service-oriented, but assertive/persuasive
• Demonstrated proficiency in working with computers including word processing, excel, calendar management, software/database