Assistant Maintenance Supervisor - Heatherwood

About the role

HNN Communities is seeking a Full-Time Assistant Maintenance Supervisor to join their dynamic team in Mill Creek, WA. HNN Communities is a privately held and owner-operated professional property management company specializing in multifamily and mixed-use properties throughout Washington State. Their mission is to provide outstanding housing, balancing short-term return on investment with long-term housing preservation and value, while fostering a positive work environment.

Responsibilities

• Assist in maintaining the physical condition and general upkeep of the community following Company safety standards.
• Thoroughly complete work orders within the expected timeframe according to Company policy and standards.
• Affiliate in managing and preparing make-ready apartment homes including painting, flooring, cleaning, rekeying, and general repairs, according to Company unit turn policies and standards.
• Affiliate in scheduling contracted work required with Company approved vendors and update make-ready statuses and dates.
• Affiliate in the administration of all maintenance related functions including tracking of inventory, data entry, and maintaining safety records within Company software.
• Affiliate in cleaning and trashing out vacated apartment homes, including physical evictions. Properly document all abandoned belongings and storage/disposal according to Company policy.
• Affiliate in the management of all aspects of the community’s physical upkeep including community grounds, pool and spa, common areas, lighting, trash compactor, pet stations, building exteriors, railings and stairs, controlled access buildings, and amenities to keep areas clean, operational, and safe for all residents and guests.
• Affiliate in scheduling or performing proper testing and maintenance of community systems including pumps, boilers, fire control systems, elevators, backup generators, smoke and carbon monoxide detector systems, etc.
• Affiliate in scheduling and performing regular inspections of the community, including pre move-out inspections, move-out inspections, and preventative maintenance inspections (PMIs).
• Affiliate in the management of all supplemental landscape maintenance including pressure washing, irrigation system repairs, and watering of lawn/landscape areas so that common areas are properly maintained.
• Oversee contractors when professional services and repairs are necessary.
• Act as the onsite supervisor in the absence of the Maintenance Supervisor.
• Perform maintenance projects and tasks with minimal supervision consistent with Company policy and direction from supervisor.
• Promptly and professionally respond to after-hours emergency calls as assigned.
• Ensure all workshops and utility rooms are clean, orderly, and safe.
• Adhere to all Company safety and OSHA requirements.
• Remove snow and ice when and where applicable during inclement weather.
• Maintain appropriate quantities of equipment and supplies within budget restraints and support the Maintenance Supervisor with placing regular supply orders with approved vendors.
• Responsible to secure and for the timely maintenance of all Company equipment entrusted to the employee’s care, including golf carts and work vehicles.
• Adhere to and enforce all requirements of the O & M manual including lock out/tag out and mold, moisture control and clean up procedures.
• Inform appropriate supervisor(s) of any observed or potentially hazardous situations for residents, team members, and guests, including all injuries/incidents.
• Uphold and enforce proper security practices including appropriate key control procedures.
• Participate in the success of resident events, community programing and local/non-profit programs as assigned.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Maintain and promote a reputation of excellence.
• Continuously work to improve community and company reputation scores.
• Implement new systems, programs and procedures as directed by the company.

Qualifications

• Minimum 2 years of related maintenance experience.
• Prefer relevant professional certifications such as CPO and CAMT.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Ability to provide exceptional customer service to address the needs of residents in a friendly and professional manner.
• Proficient using technology including MS Office Suite (Word, Excel, PowerPoint, and Outlook) and iPads/tablets.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Valid driver's license required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.